| 1.
How do I book a unit?
2. How do I make reservations and what
about a security deposit?
3. What are the pick up times?
4. What prep can I expect when I pick
up a unit?
5. What are the drop off times?
6. What is your policy on insurance?
7. What if there is a break down?
8. What is the method of payment?
9. Are there any additional fees or
charges?
10. Are there any restrictions?
1. To Book a Unit:
Renters must be 25 years old and hold a valid drivers
license. A rental application has to be filled out
and signed. When you return the application, you will
need to put down a $250.00 reservation/security deposit
and provide proof of current drivers’ license.
The deposit must be made with a check or cash. We
do retain the right to run a credit check, due to
the liability of renting expensive vehicles.
2. Reservation / Security Deposit:
All reservation deposits are applied to the unit you
pick out, there are NO double bookings. Since we do
not double book, the unit is held for you. All cancellations
must be made 30 days prior to scheduled departure.
There is a $75.00 charge for all cancellations. On
cancellations within 30 days of departure, the reservation
deposit will not be refunded.
Your reservation deposits will roll over to the security
deposit and be credited toward total rental cost.
The security deposit will be completely refunded as
long as there is no damage, or missing equipment.
The deposit will be held until your return. We have
3 business days to check in the motor home and let
the customer know the status of our check in.
3. Pick up time, Monday thru Friday 10:00am
- 4:00pm:
• We will review terms and contracts together.
There will be a 1 to 1.5 hour walk through of the
unit (mandatory).
• Before departure you will be allowed all the
time you need to note all damages to the vehicle,
if any. We want to ensure that you are not held responsible
for damages that are not yours.
4. All units will be prepped for you prior
to pickup, as follows:
• Cleaned inside & out
• Full tank(s) of gas
• Full tank(s) of propane
• Fresh water hose
• Sewer hose
5. Drop off time
Monday thru Friday 10:00am – 4:00pm:Saturday
12:00 - 2:00
After your trip, the unit is to be brought back in
the same condition as when it left. Cleaned inside
& out, gas & propane tanks full, wastewater
tanks dumped, and all equipment in the motor home
or trailer. We will accomplish these tasks for you
if you prefer, at a nominal fee for each.
6. Insurance:
Collision insurance is included in the basic rental
rate. Renter is responsible for a $500.00 deductible
toward any insurance claim on our motorized units
and a $250.00 deductible on our towable units. Liability
coverage is available, for an additional charge. (Awnings
and Antennas are NOT covered by insurance!) Renter
is entirely responsible for all damage to, or loss
of the vehicle, or loss of use while the vehicle is
being repaired. We may repossess the vehicle at your
expense without notice to you, if the vehicle is abandoned
or used in violation of law, or rental agreement.
Renter agrees to defend us, and hold us harmless from
all claims, liability, cost and attorney fees we incur
resulting from, or arising out of, this rental and
use of the vehicle.
7. Breakdowns:
We encourage our customers to call us if they have
a problem, at 910 352-7732. Whether it be a simple
question you have, or a real concern about the operation
of the unit. If a mechanical breakdown should occur,
the renter is responsible to repair the rental vehicle
immediately. Any legitimate repair charges up to $200.00
can be made without prior authorization and will be
refunded after presenting itemized bills. The renter
should make every effort to get the disabled vehicle
to a reliable RV or automotive dealership. Renter
must retain the parts or tires replaced by repair
shop. Renter is responsible for blow-outs or flat
tires. Renter will be held responsible for expenses
resulting from his negligence. If repair amount is
in excess of $200.00, renter must obtain prior authorization
from Keven Buchter of Wilmington RV Rentals LLC via
phone. Selection of collision repair vendor(s) is
at the sole discretion of Wilmington RV Rentals LLC.
Wilmington RV Rentals LLC is not responsible for lost
vacation time, hotel charges, car rental, or other
cost due to breakdowns.
8. Payment:
• Security deposit is paid at time of reservation,
and the rental is prepaid before departure.
• All monies can be paid with cash, travelers
checks, personal checks and/or certified funds only.
• All Personal checks must clear back before
unit goes out.
9. Fee Schedule, No Hidden Charges:
• Prices vary depending on which unit you choose.
• 3-day minimum on rental. ( No refunds on early
returns.)
• There are 150 free miles per day included
in our rates.
You will be charged, .35 per mile over your total
miles allotment (days x 150).
• There are 5 free generator hours per day included.
$5.00 per hour over your total generator hours allotment
(days x 5).
• $50.00 per quarter tank refueling fee
• $100.00 delivery fee (up to 50 miles)
Cleaning (Upon Request)
• Class-C $100.00
• Trailers $100.00
• Tank Dump $45.00
10. Restrictions:
• No Towing!
• No Smoking!
• No trips to Mexico!
• No Roof Access!
• Pets allowed on select units only.
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